Love Weld™ Information & Policies

To best support your Love Weld™ journey, we’ve gathered our policies and most frequently asked questions below. Don't see what you are looking for? Please contact us at hello@sarahsides.co or call (512) 222-8338

FAQ about Getting a Love Weld™: 

What is a Love Weld™ jewelry piece? 

A Love Weld™ piece is a 14k gold bracelet, anklet, or necklace that’s personalized during your visit to our welding studio or online. Once the piece is created, it’s adorned with our special Love Weld™ technology for a clasp free--carefree--wear. 

 

Where can I get my Love Weld™?

Our studio is currently located at Joy Organics in downtown Austin, Tx. 

902 N Lamar Blvd, Austin, TX 78703

Not in Austin? We are regularly doing pop-ups. To keep up with where we’re traveling next follow us on instagram @love.weld or sign-up for our email list. 

The majority of our Love Weld™ jewelry styles are also available online with a clasp.  

  

Do I need to have an appointment? 

Yes, please book here. 

 

Can I gift a Love Weld™ jewelry piece? 

Yes, the majority of our Love Weld™ jewelry styles are also available online with a clasp.  

You can also purchase gift cards that can be used for scheduled  Love Weld™ studio appointments.

 

Does the weld hurt? 

The bonding process is pain free! The welding technology is simply magic and you don't feel the pinprick of light. 

 

What is the welding policy for minors? 

All minors under the age of 14, must be accompanied by an adult. We do not weld children under the age of 10. 

 

 

Love Weld™ Jewelry Care & Policies: 

How do I care for my Love Weld™ piece?

Love Weld™ jewelry is made of 14k white and yellow gold in order to give you long-lasting care-free shine & color. We use fine chains for a minimalist, light-weight wear. Like all fine chain, there is a risk of pulling that results in breakage. We ask that you avoid this when possible but understand that life happens! Please see below if your chain breaks. 

 

What does my 60 day Love Weld™ satisfaction guarantee policy include? 

To ensure that you have a positive welded jewelry experience, we offer a 60-day satisfaction guarantee. We do not offer returns or refunds on custom made Love Weld™ jewelry items. Please contact hello@sarahsides.co if you have any special needs for your bracelet and we will do our best to help to satisfy your request.

 

What do I do if my Love Weld™ item breaks or I need to cut it off? 

Life happens! We are here to help the best we can. 

If you need to cut off your bracelet for any reason, do so with scissors where the welded ring is located and schedule a welding appointment to have it reattached.

If the item is removed or breaks within the 60 day satisfaction guarantee policy we will reattach or replace lost items free of charge. Simply book your repair appointment. 

For pieces outside of the 60 day policy,  if the item is still in your possession, and needs to be re-welded a $20 + tax service fee will be charged. 

 

Can I have a clasped version of the Love Weld™ jewelry piece welded on? 

Yes, any of our clasped Love Weld™ collection items can be welded, post-purchase, free of charge during a scheduled appointment.